WHAT SHIPPING OPTIONS ARE AVAILABLE?
We ship UPS Ground and LTL freight.
WHAT ARE YOUR CURRENT LEAD TIMES?
In stock items ship within 3-5 business days unless otherwise noted. Current lead time for D&J Precision Machine engines to ship is 4-5 weeks from your date of order.
Some products from other brands are currently experiencing long lead times. Please call or email for current availability and more detailed lead times.
DO YOU SHIP OUTSIDE OF THE USA?
Yes, We ship to Canada please contact us at firstname.lastname@example.org or 740-297-7223 for pricing. D&J Precision Machine is not responsible for any duties, taxes or other fees related to the product crossing international borders.
DO YOU SHIP TO ALASKA AND HAWAII?
Yes, please contact us at email@example.com or 740-297-7223 for pricing.
WHAT COULD CAUSE A SHIPPING DELAY?
Holidays, weather, events, out of stock items, sales, or UPS shipping facility delays can create a backup.
WHAT IS YOUR RETURN POLICY?
Items sent to us for return or exchange must be accompanied by a Return Merchandise Authorization. Fill out this brief form and an authorization number will be generated and emailed to you.
Once you receive an order, you have 10 days to inspect the product for any damage or any ‘missing’ components. After 10 days, the customer is responsible for the cost of any missing or damaged components and shipping. We offer a 30 day Return Policy on product (excluding custom built kits/orders). All products are subject to a 20% restocking fee and must be returned complete with all components that have not been installed or damaged. Missing or damaged components may only receive a partial refund, or no refund. Customer is responsible for all return shipping costs. Cancellations of any order that includes custom products, engine or head builds, will also incur a restocking fee.
HOW DO I RETURN A PRODUCT?
Please fill out the RMA Request Form here.